PRODUCT RETURNS & CHANGES

Thesmia.shop aims to satisfy customers.
However, if the user wishes to change or return a product, he has the right to do so within 14 (fourteen) days from the date of receipt, provided that the return is made with the cooperating courier company ACS COURIER.
Specifically, the customer must fill in the change / return form electronically or call our online store to create a change tab.

RETURN POLICY

Change - Return - Product Replacement
Changes and returns are accepted within 14 calendar days from the date of receipt. The products must be in excellent condition, not to have been used or worn, not to have their card removed and to be accompanied by the purchase document (Receipt or Invoice). The user is obliged to try the product he bought without removing the tab, otherwise it is considered that the product is not in the same condition in which it was delivered and is not accepted.
If all the above conditions are met, Thesmia.shop is obliged to replace the product with any other item desired by the customer. In case of higher value, the difference is charged to the customer.
Product returns are made at the current price of each item on the date of receipt at Thesmia.shop by the partner courier (ACS).
The return of the products can be done with the courier company ACScourier to the following address:

Thesmia.Shop
Vamos of Apokoronas
73008
Chania, Crete

Once we receive the product for your return we send the new product.

COST OF CHANGE

The return and shipping costs of the first change are not charged to the customer.
From the second change onwards, the customer is charged with the amount of € 4.90. (€ 2.00 shipping costs + € 2.00 return costs + 0.90 for cash on delivery).
Cyprus: The cost of returning the product as well as the shipping costs of the new product are borne entirely by the customer.

DEFECTIVE PRODUCTS

Defective products are those that have been damaged upon receipt or that show a manufacturing error within one (1) month from the date of purchase. Products that are damaged due to use and wear are not considered defective. All products with obvious manufacturing defects will be replaced with the same product, if available otherwise the customer can choose any other item desired. However, Thesmia.shop reserves the right, in case of controversial complaints, to return the products to the manufacturer for inspection, in order to clarify whether the complaint is real. The user will be informed about the progress of his complaint. Where possible, Thesmia.shop will repair the defective product.
Upon return and new shipment of defective products, the customer is not charged any shipping costs.
If there is a difference in the price of the new item, it is borne by the customer.

MONEY RETURN / WITHDRAWAL

If the customer is not satisfied with his order he has the right to return the product he bought from our online store, exercising the right of withdrawal (only if the product meets the conditions for return) and request its return of the price paid or the issuance of a credit coupon of a value corresponding to the price paid, within 14 calendar days from the date of receipt.
The refund process is launched as soon as we receive the product and as long as it is in excellent condition and is completed within 14 days of receiving the cancellation request. However, refunds may be delayed if we do not receive the products or proof of return.

In case the payment method was cash on delivery or bank deposit, the following must be stated:
* IBAN
* The bank to which it corresponds (eg EUROBANK, PEIRAIUS, etc.)
* The name of the beneficiary
If the customer wants a refund in case the payment method was credit card or PAYPAL, he should simply state that he wants a refund.